Refund policy

Effective Date: 21 June 2026

At Saraswati Enterprises, we want you to have a smooth and satisfactory shopping experience. This policy explains the conditions and process for returns, exchanges, cancellations, and refunds.

1. Return Eligibility

You may request a return within 7 days of receiving your order, provided that:

  • The product is unused and unworn.
  • The product is in its original condition.
  • Original packaging, tags, labels, and accessories are intact.
  • The product has not been washed, altered, damaged, or misused.
  • The order details or proof of purchase are available.

Returns may be accepted for:

  • Wrong product received.
  • Damaged product received.
  • Defective product.
  • Product materially different from the product ordered.
  • Missing item from the order.

2. Non-Returnable Conditions

A return may not be accepted if:

  • The product has been used, washed, worn, altered, or damaged after delivery.
  • Original tags or packaging are missing.
  • The return request is made after the applicable return period.
  • The product was damaged due to improper use or handling.
  • The return request involves fraudulent or abusive activity.

Certain products may have specific return conditions mentioned on their product pages.

3. How to Request a Return

To request a return, contact us through the customer-support details provided on our website.

Please provide:

  • Order number
  • Customer name
  • Product name
  • Reason for return
  • Clear photographs/videos of the product, where applicable

Our team may review the request and supporting information before approving the return.

4. Return Shipping

If the return is due to a wrong, damaged, defective, or materially different product, the applicable return-shipping arrangements will be handled according to the circumstances of the order.

For other approved returns, return shipping costs may be borne by the customer where applicable.

5. Refunds

Once the returned product is received and inspected, we will determine whether it qualifies for a refund.

For an approved refund:

  • The refund will generally be issued to the original payment method.
  • Any applicable deductions will be communicated where permitted.
  • Processing time may depend on the payment gateway, bank, or financial institution.
  • Customers will be informed when the refund has been initiated.

Nothing in this policy is intended to limit consumer rights or remedies available under applicable Indian law. The Consumer Protection (E-Commerce) Rules, 2020 form part of India's e-commerce consumer-protection framework, and the Department of Consumer Affairs also lists the 2026 amendment rules. Consumer Affairs

6. Order Cancellation

Customers may request cancellation before the order is dispatched, subject to the applicable conditions.

Once an order has been dispatched, cancellation may no longer be possible. In such cases, the applicable return process may be followed after delivery.

7. Exchange

Exchange requests may be accepted for eligible products, subject to:

  • Product availability.
  • Product condition.
  • Applicable return period.
  • Other applicable return conditions.

If the requested replacement is unavailable, an applicable refund may be offered.

8. Damaged or Tampered Package

If your package appears damaged, opened, or tampered with when delivered, please contact us as soon as possible.

We recommend keeping the original packaging and taking clear photographs/videos of the package and product to help with the investigation.

9. Wrong or Missing Products

If you receive a wrong product or an item is missing from your order, contact us promptly with your order details and supporting photographs/videos.

After verification, we may arrange an appropriate replacement, return, or refund.

10. Fraudulent or Abusive Returns

We reserve the right, subject to applicable law, to investigate return requests involving suspected fraud, repeated misuse of the return policy, intentional product damage, false claims, or other abuse of the return process.

11. Consumer Rights

Nothing in this Return & Refund Policy is intended to exclude or restrict any consumer right or remedy that cannot legally be excluded under applicable Indian law.

12. Policy Changes

Saraswati Enterprises may update this Return & Refund Policy from time to time.

Any updated version will be published on the website with the revised effective date.

13. Contact Us

Saraswati Enterprises
Legal Name: Aftab
GSTIN: 33CNXPA9826Q1Z1
Business Type: Proprietorship

Registered Business Address:
Floor No. 2, Building No. 3, Aftab
Anna Salai
Chennai, Tamil Nadu – 600001, India

For return, refund, exchange, cancellation, or order-related assistance, please contact us through the customer-support details provided on our website.