Shipping policy

Effective Date: 21 June 2026

At Saraswati Enterprises, we aim to process and deliver your orders safely and on time.

1. Order Processing

  • Orders are generally processed within 1–3 business days after successful order confirmation.
  • Orders are not normally processed on Sundays or public holidays.
  • Once your order is dispatched, you may receive tracking details where available.

2. Delivery Time

  • Estimated delivery time is 3–7 business days after dispatch.
  • Delivery times may vary depending on your location, courier service, weather, holidays, or other circumstances beyond our control.

3. Shipping Charges

  • Applicable shipping charges, if any, will be displayed during checkout before you complete your purchase.
  • Shipping charges may vary depending on the order and delivery location.

4. Delivery Address

Customers are responsible for providing a complete and accurate delivery address, including:

  • Name
  • House/Flat number
  • Street/Area
  • City
  • State
  • PIN code
  • Contact details where required

Saraswati Enterprises will not be responsible for delays or failed delivery caused by incorrect or incomplete address information provided by the customer.

5. Tracking

Where tracking is available, tracking details may be shared after the order has been dispatched.

Customers can use the provided tracking information to check the shipment status.

6. Delivery Delays

Delivery may occasionally be delayed due to:

  • Weather conditions
  • Courier delays
  • Public holidays
  • High order volume
  • Transportation issues
  • Incorrect address
  • Events beyond our reasonable control

We will provide reasonable assistance where possible.

7. Damaged or Tampered Package

If your package appears damaged, opened, or tampered with at the time of delivery, please contact us as soon as possible.

We recommend keeping the packaging and taking clear photographs/videos of the package and product.

8. Wrong or Missing Product

If you receive a wrong, damaged, defective, or missing product, please contact us through the customer-support details provided on our website.

Please provide your order number and relevant photographs/videos so that we can review the issue.

9. Delivery Attempts

Courier partners may make multiple delivery attempts. Customers should ensure that someone is available to receive the package at the provided delivery address.

Failure to receive the package may result in return-to-origin or additional delivery arrangements.

10. Cancellation After Dispatch

Once an order has been dispatched, cancellation may not be possible.

If cancellation is unavailable after dispatch, the applicable Return & Refund Policy may be followed after delivery.

11. Contact Us

Saraswati Enterprises
Legal Name: Aftab
GSTIN: 33CNXPA9826Q1Z1
Business Type: Proprietorship

Registered Business Address:
Floor No. 2, Building No. 3, Aftab
Anna Salai
Chennai, Tamil Nadu – 600001, India

For shipping, delivery, tracking, or order-related assistance, please contact us through the customer-support details provided on our website.

This policy is intended to operate consistently with applicable Indian consumer-protection requirements, including the Consumer Protection (E-Commerce) Rules, 2020 and subsequent amendments listed by the Department of Consumer Affairs.